Chris's Castles Bouncy Castle Hire Wakefield.
FREQUENTLY ASKED QUESTIONS.
This page has been put together in order to address some of your queries or concerns based on some of the most popular questions we get asked on a daily basis. Should you not find what your looking for, By all means feel free to give us a call on the numbers listed above and we will be more than happy to help.
Corona Virus Update 28th April 2020
Chris's Castles Bouncy Castle Hire Wakefield will reopen for bouncy castle hires on the 2nd May 2020
Isolation Householder Bouncy Castle Garden Hires.
From the 2nd of May 2020 we will be rehiring bouncy castles again. We have made important updated changes to the way you can hire a bouncy castle during these unprecedented times.
Chris's Castles Bouncy Castle Hire Wakefield take the health and safety of all our customers as a top priority. Therefore, each bouncy castle hire will be disinfected and cleaned before and after each hire. Cashless payments will be made available and social distancing measures will be observed.
Please note bouncy castle hires are for household members only please.
You can help us to help keep you and your family safe and well.
You can book online here https://www.chrisscastles.co.uk/
The extra measures Chris's Castles Bouncy Castle Hire will be taking are as follows:
- Extra sanitation of vehicles, storage and logistics.
- All staff have been trained in the safe handling of objects.
- All our inflatables are manufactured from NHS grade PVc to start with which contains high levels of Anti fungicides and Antibacterial agents. These agents ensure 99.9% of all known germs are killed within 24 hours, ensuring maximum safety at all times and minimum risk of infection.
- All inflatables and goods are fully sanitised before and after hire periods.
- We are adhering to social distancing policies in the workplace and washing hands as recommended.
- We are able to offer contact-less deliveries for peace of mind.
- We are able to offer contact-less payment.
- We will NOT be servicing mass gatherings as standard practice.
- We will be continuing to operate in with with the Covid-19 guidance published on www.gov.uk
All of these small safety precautions ensure both our team and your family are protected.
If you require any further advise and assistance please get in touch with our friendly team here Contact Us
The health of both our customers and our team members is our biggest priority and we are following the advice of Public Health England and World Health Organisation.
All of our bouncy castles and soft-play are cleaned with bleach on a regular basis, however since the Corona virus situation has emerged we are now cleaning all of our bouncy castles at base with disinfectant after use.
All of our team members have also been instructed to increase hand washing and to maintain distance when working with customers.
If any of our team members show any mild flu like symptoms then they have been advised to follow the government advice surrounding medical care and self isolation.
Of course we will continue to monitor the situation and follow advice and direction given by the government and will take whatever action is necessary to protect the health of our customers and our team.
If you require any further additional reassurance or clarification on the current unprecedented matter then please Email us at info@chrisscastles.co.uk
1. HOW DO I BOOK?
The preferred method is by booking online, alternatively, you can call us on 07871 296276. All of which can be found on the contact details page.
2. HOW MUCH NOTICE DO I NEED TO GIVE FOR A BOOKING?
You can book anytime 7 days a week online, you can book via the telephone between 9am and 7pm Monday to Friday however during the weekend the the office may not be staffed due to deliveries, bookings get very busy so please book as early as possible to avoid disappointment. Alternatively, you can contact us on the day as we may have availability but you will be subject to a late booking fee of £25. We also offer a late night collection 9pm available at an extra £30.The telephone number is 07871 296276 for telephone calls only. This line will not not accept text messages.
Late night collection and overnight hire are also available on request with all bouncy castle hires in Wakefield, bouncy castle hire Ossett, Bouncy castle hire Horbury and Bouncy castle hire Normanton to name a few.
3. HOW MUCH DOES IT COST?
Please see the inflatable's list in the various sections on the left-hand side of our website. all items vary in price but are clearly displayed on our website. This is due to the different purchase costs and varying degrees of wear and tear that is likely to occur.
Please be aware that some bookings are subject to a minimum booking fee. These fees are as follows:
4. WHAT DO THE PRICES INCLUDE?
All bouncy castle booking prices include local delivery, a small charge may need to be charged for out of area deliveries, (please contact us for delivery rates). You will also receive everything needed to inflate the castle, which will be carried out by us at no extra charge. This includes a blower, extension cable, set up, inflation and collection. No Hidden Extras.
5. WHEN ARE YOUR BOUNCY CASTLES AVAILABLE?
Our castles are available 7 days a week all year round including Bank Holidays.
6. HOW LONG DO I GET THE EQUIPMENT FOR?
As long as you need it for, Most items are delivered before 12 noon to 7pm within the standard price. Overnight hire and late collections can be arranged under our flexible terms which is why we have become the most reliable and popular company to supply bouncy castle hire Wakefield, bouncy castle hire Ossett, Bouncy castle hire Horbury, Bouncy castle hire Normanton and the rest of the Wakefield postcode area.
Please bear in mind that all deliveries and collections are advised to be as flexible as possible to cater for any external influences that are out of our control such as traffic that could affect your booking. We strongly suggest a window of 2hrs to ensure everything runs as smooth as possible.
7. DO YOU HIRE OVERNIGHT OR OFFER LATE NIGHT HIRE?
Yes, overnight hire is fine, simply click yes when completing the booking form online or mention it to me when ordering over the phone. Please feel free to Contact us using the contact us tab at the top of the page. We also offer a late night collection 9pm available at an extra £30. If a time greater then 9pm is selected, we will add the £30 charge on for you which will be noticeable in the confirmations.
8. DO I HAVE TO PAY A DEPOSIT?
No deposit is required for any of our items ensuring that we are the most trusted company to supply bouncy castle hire Horbury, bouncy castle hire Wakefield, Bouncy castle hire Ossett, Bouncy castle hire Normanton and the rest of the Wakefield district postcode.
9. HOW DO I PAY?
Payment can be made in many forms as follows;
Cheque or Bankers Drafts: Payments made by cheque or draft are accepted but must be received at least 7 days in advance of event date and are to be made payable to Chris's Castles posted in advance with your name, address, event date & Invoice number (if known) clearly stated on the reverse of the draft. (please Email us for the address)
BACS/ Chaps/ Balance Transfer: BACS, Chaps & balance transfers are accepted providing payment is received no less than 48hrs in advance of the event. Please contact us or request an invoice for full payment details.
PayPal: PayPal Transactions will be accepted 3 days in advance of the event date but are subject to a 3% charge. We are also able to accept credit cards this way but it does require a call to the office to make arrangements.
Cards: We do not accept credit cards over the phone via a terminal. Invoice & Purchase orders: We are aware that some local authorities are bound by strict invoicing/ purchase order systems so please contact us to discuss your requirements. We will be able to help.
Cash: Cash payment on delivery is still acceptable.
Please note: We do not offer credit under any circumstances. All invoice work is to be paid prior to our arrival or cash will be expected on delivery should payment not have been made prior to our arrival. Please ensure remittance is sent in line with the directions on the invoice. We do not have an accounts department and as such, payment chasing is very difficult and time consuming. As such, All late payments will be charged at 10% extra, starting the day after the event date and will rise weekly until settled.
10. WHAT IF I NEED TO CANCEL?
You can cancel at any time, all we ask is that you give us as much notice as possible to save unnecessary loading etc. Please take a look at our cancellation policy to check if you'll incur a charge for cancelling. Most of our jobs attract a cancellation fee.
11. WHAT IF IT RAINS OR IS WINDY?
We at Chris's Castles Bouncy Castle Hire Wakefield have a policy of safety first. Light sporadic rain is acceptable, long prolonged rain or strong winds forecasted will mean your bouncy castle may be cancelled on the grounds of safety. However, if you are unlucky to catch a shower it is advised that castles are switched off in adverse & wet conditions due to safety reasons as described in our health & safety section located at the top of this page.
Most of our inflatables are fitted with a rain cover, however, this cannot guarantee 100% rain protection due to the nature of the inflatables. when an inflatable bounces around the roof is bound to move around and rain will leak in slightly.
Also it is a brief rain/ shower cover and not designed to be in use in torrential downpours, especially given that the back and front of the inflatable has at least a 12ft hole in the front : ) Please bear this in mind when selecting an inflatable.
Please bear in mind that all our items are weather sensitive. Inflatables being more sensitive than most. Our policy is that we will not turn up in any weather condition and install the equipment as agreed. Safety is paramount and although items may be installed they may not be suitable for use during some conditions such as wind, rain and other potentially dangerous factors. We will not compromise on safety and our decision is final, regardless of the loss of revenue or expense on your part. Please see Terms and conditions for further details.
Please remember that inflatables shall not be used in wind conditions above 24 mph and/or in wet conditions. The hire'r will remain responsible for suitable action to be taken to avoid injury unless our staff has been provided to assist at an additional cost.
The Beaufort scale of wind force has been listed below to assist us with inclement weather decisions. After all safety is paramount!
Please remember that In addition to this there must be 1 dedicated supervisor per entrance and exit of an inflatable. There must also be a supervisor at the top of the steps for all inflatable slides.
12. CAN THE BOUNCY CASTLE BE SET UP ON A SLOPE?
It is advised that bouncy castles should be set up on as even ground as possible, However slight slopes may be possible subject to us an adequate description of the site beforehand, you will need to discuss this prior to the booking.
13. HOW LONG DOES IT TAKE TO SET UP/INFLATE/DEFLATE/PACK UP THE INFLATABLE?
The average bouncy castles take approx. 15 minutes to set up and 20 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire. Please bear in mind that all deliveries and collections are advised to be as flexible as possible to cater for any external influences that are out of our control such as traffic that could affect your booking. We strongly suggest a window of 2hrs to ensure everything runs as smooth as possible.
14. HOW MUCH SPACE IS NEEDED?
Each piece of entertainment has its own special requirements in terms of space, which is clearly displayed on each of the items pages. Simply click on the item you like the look of and you will be re-directed to all the information you would ever need.
15. WHY ARE YOUR PRICES LISTED AS FROM BEFORE THE £ SIGN ON YOUR WEBSITE?
This is done to avoid confusion, the price of certain entertainment varies depending on mainly the location and date of the hire, if it requires staffing, generators, 3rd party hire equipment or the number of days required, Therefore the price listed is the base price and varies based on all of these factors, However in 99% of these cases, the price is the price so don’t panic. Besides, all of these factors will be explained and a price given prior to you placing a booking with us.
16. WHAT IS INCLUDED IN THE STANDARD PRICE?
All of the equipment needed for the safe operation of the rental and set up of that equipment on site, this includes an electric fan for inflatable games and electric power cable for other electronic entertainment. PLEASE NOTE: Should you not have a normal power supply available within 100ft of an electronic or inflatable item.
Some items are of a high power consumption & requires 2x 240v 13amp outlets on its own 32 amp ring main for reliability. Items may work on less power but 100% up-time is not guaranteed. Please contact us if you have any concerns & please make sure you read and understand each items power requirements in full to avoid disappointment.
17. DO YOU HAVE INSURANCE COVER?
Yes, We carry 5 million pounds public liability, however every organisation will require a different level of cover so please feel free to download our insurance policy which can be found by clicking the health & safety tab at the top of this page or for further explanation please feel free to speak to one of our event coordinators. Should you wish to take additional insurance to cover any gaps between our insurance and yours.
18. WHAT LENGTH OF TIME DO I GET THE BOUNCY CASTLE FOR?
Unless supervision is needed from ourselves delivery is before 12 noon subject to availability. But please note a early deliver would generally mean a earlier collection and a later delivery would in turn mean a later collection time.
When booking our services you will notice that our standard delivery and collection terms state; Delivery can be expected anytime from 7am in the morning until 12noon and collections are to be expected anytime from 5pm until 9pm This allows us to keep our price low and run a reliable service, However we do appreciate that different events require a different level of diversity and as such you can book specific time slots if required. Please bear in mind that all deliveries and collections are advised to be as flexible as possible to cater for any external influences that are out of our control such as traffic that could affect your booking. We strongly suggest a window of 2hrs to ensure everything runs as smooth as possible.
19. CAN I EXPECT YOU TO ARRIVE ON TIME?
Our team of van drivers is assigned a schedule at the beginning of each day with your requested delivery time. Every driver has ample time to make all of their deliveries in a day. As always, there may be unforeseen circumstances or delays, but time is usually left between deliveries
When booking our services you will notice that our standard delivery and collection terms state; Delivery can be expected anytime from 7am in the morning right up until your party start time and collections are to be expected anytime from your event finish time right up until 12 midnight (although unlikely), This allows us to keep our price low and run a reliable service, However we do appreciate that different events require a different level of diversity and as such you can book specific time slots if required. Please bear in mind that all deliveries and collections are advised to be as flexible as possible to cater for any external influences that are out of our control such as traffic that could affect your booking. We strongly suggest a window of 2hrs to ensure everything runs as smooth as possible.
20. WILL YOU SEND ME A CONFIRMATION OF BOOKING?
All bookings made with Chris's Castles Bouncy Castle Hire Wakefield will be entered into our hi-tech booking system which allows us to confirm any booking in an instant. This process allows you check the details of your booking and ensure everything is correct. This is done strictly on email, again to keep our running cost down and our prices very competitive. As we deal with a large volume of bookings and calls per day confirmations are often difficult to carry out by paper, fax, post or telephone.
21. ARE WE VAT REGISTERED?
No.
22. HOW MUCH NOTICE DO I NEED TO GIVE YOU FOR A BOOKING?
You can book anytime. However, bookings get very busy so please book as early as possible to avoid disappointment. The sooner you book, the more likely the castle is to be available on your preferred hire date.
23. WHAT IF IT RAINS?
Most of our castles have built-in shower covers so can still be used in showery conditions. Bouncy castles should not be used in very heavy rain due to safety reasons. Showers are acceptable, prolonged rain is NOT.
24. CAN YOU SET UP ON CONCRETE/DRIVEWAYS/GRAVEL/DECKING/ FLAGS/ BLOCK PAVING?
No.
25. CAN THE BOUNCY CASTLE BE SET UP ON A SLOPE?
Yes, this is possible. However please let us know prior to our arrival to discuss the slope, certain slopes may be too steep for certain items so please advise us at the time of booking to avoid disappointment.
26. OBSTRUCTIONS.
Please make sure all dog excrement, garden items such as garden toys, swings, slides, patio furniture, wheelie bins, cars, children, pets, rubbish etc. are removed from the area where the castle is to be sited. At busy times we are unable to wait for the area to be cleared as we will have other deliveries. Therefore, so not to disappoint other customers, we may have to return at the end of the deliveries to set up your castle.
27. CAN YOU DELIVER WITH NO SIDE ENTRANCE AND TAKE CASTLE THROUGH THE HOUSE?
Most of our items can fit through standard doors so this shouldn't be a problem, However, some of our inflatables are huge and will require a proper entrance so please advise us of your access type at the time of booking to avoid disappointment on the day.
Bouncy castles are often bigger and heavier than most people expect and use large sack trucks to move them. Unfortunately if it should rain, water will get inside the inflatable and this tends to drain out whilst being removed..sometimes on your carpet so please bear this in mind as we cannot be responsible for any damages should they occur due to the castle being wet or general damage from the castle being taken through your house, always check with us on booking that the inflatable you have chosen will fit through a doorway. Accidents do happen and we can not be held responsible for this when we are expected to take outdoor equipment through someones home.
28. DO YOU SUPPLY SAFETY INSTRUCTIONS?
We can provide detailed safety instructions in our safety section of the website. We also supply sample risk assessments and method statements for you to use as you see fit, along with many other safety documentation.(When Requested)
29. IS THERE AN AGE LIMIT FOR CHILDREN USING THE INFLATABLES?
Yes, all our bouncy castles, soft-play, sumo suits, inflatables will have specific age specifications which can be found by clicking on each individual item and reading the specification box. In addition to this there must be one dedicated supervisor per entrance and exit of an inflatable. There must also be a supervisor at the top of the steps for all inflatable slides.
30. ARE OUR CASTLES SAFETY TESTED?
Yes, All our inflatables are tested annually by a competent person as required by law. The brand we choose for testing is Better-bounce and not the PIPA brand. Whilst we do not participate in the PIPA Scheme directly due to it not encompassing our entire entertainment stock.
31. WHAT HAPPENS WITH REGARDS TO TRAILING CABLES?
All cables are 240v blue commando plugs that are water resistant, however, due to the nature of our work it is very impractical to cover the cables up and in some cases, this can lead to overheating. As such we do not cover or tape down any cables. If you have any concerns over this, please let us know at least 7 days in advance of the booking and make sure your concerns are clearly displayed in the customer notes.
32. WHAT ABOUT LIQUIDS SUCH AS FOAM, BUBBLES AND OTHER SOLUTIONS?
We do not stock these items
33 WHO IS LIABLE FOR THE SAFEGUARD OF THE EQUIPMENT?
All items delivered to you are left in your care whilst we are absent until such time as we are able to collect the item(s) you have hired. In some cases this may not be as agreed due to circumstances out of our control. Please ensure that all equipment is kept in a safe and secure location, especially in peak season where collections can be as late as 10pm due to the high volume of work we undertake. Remember all theft from the property is the responsibility of the customer/ hirer, not our company. Please remember in addition to this there must be one dedicated supervisor per entrance and exit of an inflatable. There must also be a supervisor at the top of the steps for all inflatable slides.
34 CYBER CRIME ALERT: BANK DETAILS
Cyber crime is on the increase and is affecting hundreds of thousands of people on a regular basis. Our bank account details have been the same since 2000 will not change during the course of a transaction. If you receive any notification of a change of bank account details purporting to come from us, please disregard this and contact us directly for further advice using contact details you already have for us NOT details in the communication or sent. Cyber Crime professionals will always be one step ahead so please think logically and follow the advice given by the police and fraud UK before entering into business with our company. Our company will not be liable if you transfer money meant for us to an incorrect account.
35. ARE FACE PAINTS ALLOWED?
Face-paints are 100% banned unless you can guarantee the brand is Snazaroo. All other brands react with the PVC & cause severe staining and PVC burns.
36. DRESS CODE.
All staff where an easily identified RED T shirt
37. DO BOUNCY CASTLES EXPLODE?
NO Bouncy Castles 100% do not explode.
The inflatable that exploded on the news was an inflatable trampoline and NOT a bouncy castle. The fear at the moment is coming from a complete lack of understanding of the difference between a bouncy castle and sealed trampoline.
The trampoline was a pressurised unit that was inflated to a ridiculously high pressure of around 150psi to be able to fire children into the air. Bouncy castles are completely different and do not run in the same way at all. They are soft in nature and have constant cool air leakage through the sewing seams.
A bouncy castle runs from a constant air source at only 0.1psi which is 300x less than a child's bicycle tyre for example and therefore 100% impossible to explode.
we understand the panic hype from the media portraying a bad light of inflatables and tarnishing the industry with the same brush but the Sun, Telegraph, ITV, Channel 4, The Mirror, Sky News, Harlow Police have all retracted previous statements about bouncy castles and now ensure they are perfectly safe.
38, DO YOU PROVIDE STAFFING/ SUPERVISION?
No sorry.